Our website address is: https://greathousetutors.co.za.
PERSONAL INFORMATION
Personal Information i.e. personal information as defined in Applicable Law, being information that may be used to directly or indirectly identify you. Personal Information includes, for example, your name, surname, email address, identity number, contact details, photograph and location.
- directly from you when you provide it to us, such as when you sign up to use the Platform and Services, contact us or through the course of our relationship with you;
- from your use of the Services, whether as a customer or tutor;
- from your use of our Platform or use of any features or resources available on or through our Platform;
- from public sources where you have made your Personal Information public, including on social media; and
- from third parties and our service providers when you interact with them through the Platform or as required of the third parties to share it with us.
Forms of personal info handled and processed by GHT are:
- General personal details: your name and surname, gender, date of birth, age, nationality, language preferences, identity or passport number.
- Sensitive personal information: such as information voluntarily disclosed by students to tutors or mentors which may include information about health, sexuality, religious beliefs.
- Contact details: your address, contact number, email address, public social media profile(s).
- Account details: such as your username, password, usage data and aggregate statistical information.
- User information: Personal Information included in correspondence, transaction documents, use of the Services or other materials that we process in the course of providing the Services.
- Consent records: records of any consents you have given us in respect of using your Personal Information, including the consent by a parent/guardian where the User is a minor and is required to obtain parental consent as required by the Applicable Laws in the User’s jurisdiction, consent to use your sensitive Personal Information, and any related information, such as the specific details of the consent. We will also record any withdrawals or refusals of consent.
- Payment details: payment method, information provided by payment gateway service providers, payment amount, date and reason for payment and related information.
- Data relating to our Platform: such as the type of device you use to access the Platform, the operating system and browser, browser settings, IP address, dates and times of connecting to and using the Platform and other technical communications information.
- Cookies and other technologies.
- Content and advertising data: records of your interactions with our online advertising on the various websites which we advertise and records relating to content displayed on web-pages displayed to you.
- Views and opinions: any views and opinions that you choose to share with us, or publicly post about us on social media platforms or on various other websites.
- Children’s Personal Information: Personal Information of any User that qualifies as a child in terms of the Applicable law of the applicable jurisdiction of the User, necessary for us to render the Services and with the consent of a parent or guardian.
- GHT will only process the Personal Information of children with the consent of a parent or guardian of that child where required in terms of Applicable Laws.
Why we require this info:
- In order to perform in terms of our agreement with you (including to provide you with the Services and Platform);
- operate and manage your account or relationship with us;
- monitor and analyse our business to ensure that it is operating properly, for financial management and for business-development purposes;
- contact you by email, sms, push notifications or other means to inform you about our Services, unless you have opted-out of such communications (direct marketing);
- form a view of you as an individual and to identify, develop or improve the Platform and Services;
- carry out market research and surveys, business and statistical analysis and necessary audits;
- fraud prevention;
- perform other administrative and operational tasks like testing our processes and systems and ensuring that our security measures are appropriate and adequate; and
- comply with our regulatory, legal or other obligations.
Your info in regards to 3rd party entities:
- our business partners or third party processors in order to provide you with the Platform and Services, such as data storage service providers, third party payment processors, etc. in accordance with written agreements;
- legal and regulatory authorities, upon their request, or for the purposes of reporting any breach of Applicable Law;
- accountants, auditors, lawyers and other external professional advisors in terms of written agreements with them;
- any relevant party to the extent necessary for the establishment, exercise or defence of legal rights, criminal offences, threats to public security, etc.;
- any relevant third party in the event that we sell or transfer all or any portion of our business or assets; and
- any relevant third party provider where our Platform uses third party advertising, plugins or content.
Security of content:
- We have implemented appropriate technical and organisational security measures designed to protect Personal Information against accidental or unlawful destruction, loss, alteration, disclosure, access and other unlawful or unauthorised forms of processing. These measures are in accordance with Applicable Law.